Indian Cultura
Compliance & Grievance Officer
Statutory contact points for complaints, data-protection requests and regulatory correspondence.
How to raise a complaint
- Start with our support team at our support address. Most order, refund and cancellation queries are settled here.
- If it is not resolved to your satisfaction, escalate to the Grievance Officer below, quoting your order ID and the earlier ticket reference.
- We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.
Officer details are being published
In the meantime, please write to our support team and your complaint will be routed to the right officer.
See also our Privacy Policy, Cancellation Policy and Refund & Returns policy.