Cancellation Policy
This policy explains when an order placed with Indian Cultura can be cancelled, how to cancel it, and how any money you have already paid comes back to you. It sits alongside our Refund & Returns policy, which covers items already delivered.
1. Cancelling before dispatch
You can cancel your order free of charge at any time until it is handed to the courier. There is no separate time limit — if your order has not shipped yet, it can still be cancelled.
2. How to cancel
- From your account — go to My Account → Orders, open the order and click Cancel order. This is the fastest route and works instantly.
- By email — write to support@example.com with your order ID and the reason.
- By phone — on the number listed on our contact page, during business hours.
3. After dispatch
Once your order has been dispatched it can no longer be cancelled. You can still refuse the delivery, or raise a return from the order in your account once it arrives — see our Refund & Returns policy for the return window and eligibility.
4. Partial cancellation
If some items in your order have already shipped and others have not, cancelling releases only the items that have not yet shipped. Anything already dispatched continues to delivery and remains eligible for the returns process.
5. Refund method and timeline
- Refunds are always credited to the original payment method used to place the order. We cannot send a refund to a different card, bank account or wallet.
- Your cancellation is reviewed and approved within 2 business days.
- Once approved, the amount is credited within 5–7 business days. Your bank or card issuer may take a little longer to reflect it on your statement.
- An order cancelled before dispatch is refunded in full, including any shipping charges you paid.
- If you have not received an approved refund after 15 business days, please contact us and we will trace it with the payment gateway.
6. Cash on Delivery (COD) orders
COD orders can be cancelled in exactly the same way and at no cost. Because no payment is collected until delivery, there is nothing to refund.
7. Made-to-order and personalised items
Where a product is listed as made-to-order, commissioned or personalised, our artisans begin work as soon as the order is confirmed, and it cannot be cancelled once production has started. Any such restriction is stated on the product page before you buy.
8. Cancellations by us
Occasionally we may need to cancel an order — if the item is out of stock, a pricing or listing error is discovered, your delivery address cannot be verified, or your PIN code is not serviceable. We will inform you promptly and refund the entire amount paid, including shipping. No cancellation charge is ever applied in these cases.
9. Undelivered or returned parcels
If a parcel comes back to us because delivery was refused or the address was incomplete or incorrect, we will contact you to arrange re-delivery, or refund the order once the parcel reaches our warehouse.
10. No cancellation charges
In line with the Consumer Protection (E-Commerce) Rules, 2020, we do not levy any cancellation fee on an order you cancel after confirming your purchase.
11. Contact and grievance redressal
For anything you cannot do from your account, reach us at support@example.com or through our contact page. We acknowledge every complaint within 48 hours and aim to resolve it within one month. Escalations can be sent to our Grievance Officer — details on our compliance contacts page.
Indian Cultura